Question 1

Do you offer free shipping?

Accepted Answer

We offer free shipping on all orders over R1,000.

Question 2

How long does shipping take?

Accepted Answer

Most orders ship within 1–2 business days. Delivery typically takes 2–5 business days within South Africa.

Question 3

Do you ship outside South Africa?

Accepted Answer

Currently we ship within South Africa only.

Question 4

Do you have a physical store?

Accepted Answer

At this time we operate exclusively online. This keeps our overheads low so we can pass those savings directly on to you — offering authentic Korean skincare at the most competitive prices possible.

Question 5

Can I return a product if it doesn't work for me?

Accepted Answer

Unopened products can be returned within 7 days in their original packaging. Please see our Returns Policy page for full details.

Question 6

Are your products authentic?

Accepted Answer

Absolutely. Every product on our website is guaranteed 100% authentic. We source directly from brands and their verified official distributors in South Korea, ensuring you receive only genuine, high-quality skincare.

Question 7

Why are your products so affordable if they're not fake?

Accepted Answer

Our pricing is competitive because we eliminate unnecessary middlemen and excessive markups by sourcing directly from the brands and official distributors in South Korea. Our mission is to make premium, authentic Korean skincare accessible to everyone, regardless of budget, without ever compromising on quality.

Question 8

I am looking for a specific product that is not on your website. Are you able to source it for me?

Accepted Answer

Absolutely. While our collection is constantly growing, we may not have every product available just yet. As we learn more about what our community needs and wants, we actively expand our range. Please feel free to reach out to us at info@litsy.co.za with your request.

Question 9

What if a product I'm looking for is out of stock?

Accepted Answer

To ensure you always receive the freshest products possible, we maintain carefully managed small-batch inventory. We restock regularly, so simply add the product to your wishlist and you'll be notified as soon as it is restocked.

Question 10

Why is Korean skincare so good?

Accepted Answer

Korean skincare is renowned for its dedication to rigorous research and development, resulting in innovative, high-quality formulations. With a strong emphasis on hydration, prevention, and gentle, consistent care, K-beauty routines are designed to deliver lasting, visible results rather than temporary fixes.

Question 11

I would like to try Korean skincare, but I have no idea where to start.

Accepted Answer

I would like to try Korean skincare, but I have no idea where to start.

Question 12

How do I know what's right for my skin?

Accepted Answer

How do I know what's right for my skin?

Question 13

How fast does Korean skincare take to work?

Accepted Answer

Korean skincare generally takes 4 to 8 weeks to show noticeable, long-term improvements. Because K-beauty prioritises gentle, barrier-restoring ingredients over harsh quick fixes, results align with your natural 28-day skin cell cycle. However, timelines vary by concern: hydration and texture can improve within 1–2 weeks; brightening and dark spots typically take 3–8 weeks; acne and pore control may require 4–12 weeks; and anti-ageing benefits often become visible after 3–6 months of consistent use. The key is patience, consistency, and protecting your moisture barrier.

Question 14

My skin has reacted to a product

Accepted Answer

My skin has reacted to a product

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